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Hi Everyone and Happy New Year!

Welcome to the MDNW support forum. We are here to help Monday - Thursday (Pacific Standard Time) with the following:

  • We support basic theme questions & bug reports (and to some degree - feature requests).
  • We don't ever support customization requests, new or modified functionality, plugin integrations, hosting issues, etc.

Please refer to our Support Policy for more information & the Official Statement on each ThemeForest product of ours.

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Filing a support request: Please read the following and provide as much information as possible to clearly illustrate your issue and endgoal. I try my best to get back to everyone between 24-48 hours during normal business hours, and providing enough info is key for me being able to help. Please note that ticket times can range from 24hrs to 5 days depending on the que.

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If you have any questions, feedback, or issues, please file a ticket and include the following:

01: Update all plugins & deactivate all (non-theme-included) third-party plugins

02: Re-download & re-upload a fresh/stock/updated copy of the theme

03: An active URL to the elements in question that we can check out. (If you're working on localhost, unless its a known issue, unfortunately it's hard for us to help unless we can see a live example.)

04: Screenshot(s) to help illustrate the issue, as it will help us understand and diagnose the problem.

05: A walkthough on how to replicate this issue on our end

06: An endgoal of what you would like to achieve and or what you would like us to do (for example "fix it" isn't always applicable)

07: A temporary login if necessary (as a private ticket or as a private response to a public ticket) so that we can further diagnose the issue

08: If you have multiple questions please open individual tickets to help expedite your tickets.

09: Don't forget to re-read your ticket! If it doesn't make sense to you, it won't make sense to us ; )

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Quick Links

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Additional Information:

We do our best to answer all tickets within one business day (during business hours). You're information from the checklist above will help us help you faster. If it appears the issue is plugin-related, we may kindly ask that you contact the author of your plugin/code for support. Each time you post, your ticket will get sent to the bottom of the queue, so it's best to wait for a response before posting again to ensure your ticket is answered as fast as possible.

Cheers! Charlie

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  Public Ticket Activity

Staca MP4 video playback not working   Updated 3 weeks ago   1   Gridcraft WP: Full Screen Grid + Slider Portfolio Most recent comment from Staca:Hello,HTML5 Video Playback IE or Chrome (last version...) does not work.Work fine on Mozilla Forefox.An idea please?Thanks Michal Five columns   Updated February 22, 2016   1   Gridcraft WP: Full Screen Grid + Slider Portfolio Most recent comment from Michal:Hi. I'm using gridcraft theme with post grid template but can you help me with column setting? currently I can only see auto, 8, 4, 3 and 2 but I need five of them. How can I change that manually? Benjamin Plugin Upgrades   Updated October 18, 2015   2   Elevate: A Full Screen Theme for WordPress Most recent comment from Maren:Same issue:Dear Charly,by a notice of the Envato Team I got to know about \"multiple XSS security vulnerabilities in the Visual Composer WordPress plugin versions prior to 4.7.4\"....\"Affected ... Vito Mobile menu not working   Updated October 6, 2015   1   Elevate: A Full Screen Theme for WordPress Most recent comment from Vito:Great theme!I have only one problem:The mobile menu simply doesn\'t work..I have the icon there but when clicked nothing happens.Please let me know what I can doThis is the last feature I need to fix ... Creative Image WPMLcompatibility   Updated July 20, 2015   1   Elevate: A Full Screen Theme for WordPress Most recent comment from Creative Image:Hi,We have installed WPML version 3.1.9.6 with your template. We have some problem when we create translated menus: When we save the menu, the template redirect to an 404 error page. Maren scrolling bug?   Updated July 20, 2015   2   Gridcraft WP: Full Screen Grid + Slider Portfolio Most recent comment from Maren:http://craft.mdnw.wpengine.com/home/contact/ Melanie Responsive menu on iPhone   Updated July 14, 2015   2   Bar + Grill: Restaurant & eCommerce Theme for WP Most recent comment from Melanie:Hi - just wondering if this theme is still being supported? Doesn\'t appear as though any questions have been answered recently. I\'m hoping to get my site live soon, but right now I\'ve got a lot of ... Marie Adding a Video to a portfolio tab   Updated July 13, 2015   1   Gridcraft WP: Full Screen Grid + Slider Portfolio Most recent comment from Marie:Hi I have the portfolio layout for my main page, can you tell me how I can add a video for one of the tabs rather than all my photos/postsMany thanks Blair Aickin Front Page Slider   Updated July 13, 2015   3   Reaction WP : Responsive, Rugged, Bold Most recent comment from Blair Aickin:I see that Super Skeleton WP has now been pulled from themeforest. What does this mean, SS WP users are hung out to dry? I have a large site that needs help due to SSWP not being compatible with ... Melanie Separator with Text   Updated July 9, 2015   8   Bar + Grill: Restaurant & eCommerce Theme for WP Most recent comment from Melanie:Hi Charlie - I\'m happy to submit a support request with Visual Composer, but I need a license code to create a support account, and we don\'t seem to get those for plugins that come bundled with ... Marie Change default layout for category pages   Updated July 5, 2015   3   Gridcraft WP: Full Screen Grid + Slider Portfolio Most recent comment from Marie:Hi Charlie, Can you attached the screenshots please as I cannot see anything, and thank you for your help :) Phillip Schemm Where's the example page?   Updated July 2, 2015   1   Bar + Grill: Restaurant & eCommerce Theme for WP Most recent comment from Phillip Schemm:Hello,i have one question. Where is the live preview of this theme?And have you any idea how i can sort my images in the backend? Thank you for help. Wolf Can the content area be hidden by default?   Updated June 11, 2015   1   Elevate: A Full Screen Theme for WordPress Most recent comment from Wolf:Hi,What code adjustments need to be done for the content area to be hidden by default, ie the toggle button to be the 'eye' symbol and the content area div to be out of view? It would be great to be ... Kike Herrera Problem with touch function   Updated June 10, 2015   9   Elevate: A Full Screen Theme for WordPress Most recent comment from Kike Herrera:Ohhh! My apologies, Charlie, I had not checked the tickets so far. That link is working perfectly! Great notices !!!!Thanks! Thanks! and thanks for the mention! Today I\'m going to try the new ... Mary Struck Scroll bar and footer customization   Updated June 9, 2015   9   Elevate: A Full Screen Theme for WordPress Most recent comment from borabora:Hi Charlie, Hi Mary,thanks for the tips - the *.php solution worked for me!All the best,Bora
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